Account Manager

The role

You will manage and grow a portfolio of accounts by owning renewals, expansion targets, and commercial negotiations. You will build relationships with stakeholders, drive product adoption, and use customer feedback to shape the product roadmap.

What you will do

• Building strong relationships with front-line teams and senior leadership
• Driving adoption through training and proactive engagement
• Utilising account data and ROI metrics to build business cases for renewals and cross-selling
• Identifying and securing expansions through proposals and contract negotiation
• Acting as the voice of the customer to drive the product roadmap
• Helping build the Account Management team

Required qualifications

• Demonstrable experience of driving growth through partner or account management in a startup, leading corporate or in the public sector
• A strong sense of diplomacy for building relationships with Government and social care stakeholders
• A creative, growth mindset
• Incredible discovery techniques including strong listening and questioning skills
• Proven track record of managing upsells, negotiating contracts, closing deals, and meeting or exceeding revenue/expansion targets

Nice to have

• Experience in customer success for a software product

Benefits

• Generous EMI-qualifying share options
• Access to therapy, coaching, classes & content
• Financial well-being coach
• 25 days holiday with 3 additional days over Christmas plus bank holidays
• Work remotely up to 6 weeks a year
• Nursery scheme
• Healthcare cover
• Primary Caregiver leave 18 weeks
• Secondary Caregiver leave 4 weeks
• £200 WellBeam budget for wellbeing and professional development
• Annual membership to Shoreditch Exchange gym (London office only)
• Pension scheme with 3% employer and 5% employee contribution

About the company

Beam is building AI that serves society. They are a global team of problem solvers whose products are used by over 120,000 frontline workers across 400+ customers.