Founding Delivery Executive

The role

You will own end-to-end support, training, and user guides for Australian users. You will handle account creation, run virtual training sessions, and build Help Centre resources.

What you will do

• Own support end to end including tickets, 1:1s, and troubleshooting
• Handle account creation for new users
• Run virtual training sessions
• Build and maintain the Help Centre
• Triage user feedback and spot patterns
• Run feedback sessions
• Flag feedback to the team

Required qualifications

• Take initiative
• Fast learner
• Empathetic and patient
• Clear, warm, professional communicator in writing and out loud
• Comfortable presenting to a group
• Organised

Nice to have

• Experience in customer or product support
• Familiarity with Zendesk or similar
• Interest in social impact, government, or the not-for-profit sector
• Experience creating simple training materials or guides

Benefits

• 23 days of annual leave plus 3 additional days for the Christmas period
• National public holidays
• 6-week sabbatical after 3 years of service
• Employer superannuation contributions
• Access to a personal financial well-being coach through Bippit
• One off work-from-home budget
• Confidential access to 1:1 therapy and coaching via Oliva
• $400 annual WellBeam budget for personal wellness and professional development
• Free premium subscription to the Calm app
• 18 weeks of paid leave for primary caregivers
• 4 weeks of paid leave for secondary caregivers

About the company

Beam is building AI that serves society. It is a global team of problem solvers that has been named a Jack&Jill hottest startup and a LinkedIn Top 15 UK Startup.