Customer Success Manager (West Coast)

The role

You will drive adoption and training for partner organisations by leading onboarding sessions and delivering interactive training. You will act as a bridge between technology and users like social workers and clinicians to help them embed AI tools into their daily work.

What you will do

• Lead onboarding sessions for new partner organisations
• Deliver clear, engaging and interactive training both virtually and in person
• Travel to customer sites across the US to deliver hands-on support
• Design simple resources, tutorials, and self-serve guides
• Work closely with Product, Engineering and Customer Support
• Share structured feedback and insights from the frontline
• Create and improve help centre content, guides and FAQs
• Refine support processes as we scale
• Help define what great Customer Success looks like in the US

Required qualifications

• Empathetic and patient
• Clear communicator
• Calm under pressure
• Proactive and curious
• A builder comfortable with ambiguity

Nice to have

• Experience supporting social workers, clinicians, or similar frontline organisations in the US
• A flair for design and creating training materials (e.g., experience with Canva)
• Experience in an early-stage or high-growth startup environment

About the company

Beam is building AI that serves society and is a global team of problem solvers. The company has been named one of the world's 100 hottest startups and is backed by founders of Booking.com, Calm, Shazam and Dropbox.