Customer Success Manager

London, Remote. Posted 15 days ago

The role

You will own the implementation and adoption journey for a portfolio of accounts. You will work with users and operational teams to drive account health and provide feedback to Product and Engineering.

What you will do

Take accounts from activation through to sustained adoption
Run onboarding programmes and keep milestones and timelines on track
Act as the main point of contact for users, project leads and operational leaders
Run regular steering calls at an agreed cadence
Spend time on site with customers across the UK
Track usage and adoption to monitor account health
Spot disengagement and churn risk early and lead recovery plans
Use account data to demonstrate impact for conversions, expansions and renewals
Feed customer insights to Product and Engineering to shape the roadmap
Run experiments with new approaches to driving adoption

Required qualifications

Customer-facing experience
Confident communicator
Results-driven
Structured project manager
Data-curious
Warm, confident change-maker
Adaptive and resilient
Genuinely mission-driven
Creative and resourceful

Nice to have

Ideally in SaaS, customer success, account management or implementation

Benefits

Generous EMI-qualifying share options
Access to therapy, coaching, classes & content
Financial well-being coach
25 days holiday with 3 additional days over Christmas plus bank holidays
Work remotely up to 6 weeks a year
Nursery scheme
Healthcare cover
Primary Caregiver leave 18 weeks
Secondary Caregiver leave 4 weeks
£200 WellBeam budget for wellbeing and professional development
Annual membership to Shoreditch Exchange gym (London office only)
Pension scheme with 3% employer and 5% employee contribution

About the company

Beam is a global team building AI that serves society. The company is a startup backed by founders of Booking.com, Calm, Shazam and Dropbox.