Senior Account Manager

The role

You will independently manage and grow a portfolio of complex, high-value strategic accounts. You will turn pilots into long-term partnerships and expanded contracts, and act as a trusted partner to senior decision-makers.

What you will do

• Own and grow strategic accounts, including renewals, commercial growth and revenue targets
• Build relationships with senior stakeholders across procurement, IT and leadership
• Evaluate pilots with Customer Success and turn them into long-term partnerships
• Identify and secure significant account expansions and lead contract negotiations
• Balance commercial risk and opportunity in decisions
• Use usage data and customer feedback to influence expansion and product growth
• Lead initiatives that improve commercial effectiveness across the wider business
• Share best practice and support the development of more junior colleagues

Required qualifications

• Significant experience driving commercial growth in account management, customer success, partnerships or consultative sales
• Proven success managing complex, high-value accounts
• Outstanding commercial track record in renewals, negotiations, upsells and expansions
• Strong strategic stakeholder management with senior decision-makers and procurement teams
• Excellent commercial judgement
• Demonstrated independence and ownership
• A creative, growth mindset
• Exceptional discovery skills
• Experience contributing beyond individual targets

About the company

Beam builds AI that serves society and is used by over 120,000 frontline workers across 400+ customers. It is backed by investors including the founders of Booking.com, Calm, Shazam and Dropbox.