Head of Bedrock Operations Center

The role

You will build and lead the central hub that oversees deployed autonomous machines. This role owns remote assistance, customer and partner support, and central operations to ensure machine safety and productivity.

What you will do

• Define the BOC operating model, org structure, and coverage model
• Build and lead the BOC leadership team and workforce
• Own workforce planning and staffing levels
• Own the physical and technical readiness of the Operations Center
• Own round-the-clock remote operations for autonomous machines
• Establish safety-first standards for remote interventions
• Build training, certification, and quality-assurance programs
• Build and lead a tiered support function
• Own live, fleet-wide situational awareness
• Coordinate daily dispatch, service, and maintenance with Field Operations

Required qualifications

• 12+ years in operations leadership
• 5+ years building and leading 24/7 or mission-critical operations
• Experience building an operations organization from early stage to scale
• Experience managing large hourly and/or contract workforces
• Track record defining and managing SLAs, escalation paths, and incident response in safety-critical or high-availability environments
• Experience influencing engineering, product, and commercial leaders
• Strong analytical skills
• Experience with workforce planning, scheduling, and shift-based operations
• Excellent written and verbal communication

Nice to have

• Experience running operations centers for autonomous vehicles, robotics, trucking, aviation, or mining
• Experience leading remote assistance, teleoperation, or fleet response teams for autonomous systems
• Familiarity with heavy machinery and/or the construction industry
• Experience building B2B or technical support for industrial equipment or hardware products
• Familiarity with fleet telemetry, monitoring and alerting, ticketing, and workforce-management tools
• Experience launching operations across multiple regions or time zones
• Continuous improvement / Lean / Six Sigma experience
• SQL / BI tools

About the company

Bedrock retrofits heavy equipment like excavators to perform fully autonomous work on commercial job sites. The company has raised nearly $1B in total funding to expand its autonomous machine deployments.