Customer Experience and Enablement Lead

The role

You will design onboarding, training, and field engagement programs to help partners and crews adopt autonomy on jobsites. You will develop training materials for Bedrock University and manage customer and field advisory board programs.

What you will do

• Design the customer-facing onboarding experience alongside the Commercial team.
• Own communications, materials, collateral, and content for onboarding, deployments, training, and enablement.
• Equip field teams to deliver consistent onboarding and training through facilitator guidance and tools.
• Write and develop training resources, guides, and presentations with input from experts.
• Build programs that strengthen crew confidence and readiness.
• Support the strategy and roadmap for Bedrock University.
• Own the community and program mechanics of customer and field advisory boards.
• Partner with Commercial, Product, and Ops to collect insights for the technical roadmap.
• Develop opportunities like webinars for customer leaders and field crews to exchange ideas.
• Establish workflows and measures to understand crew readiness and training effectiveness.

Required qualifications

• 8+ years of experience in customer enablement, customer education, workforce development, training, community programs, partner engagement, or a comparable discipline.
• Strategic, hands-on program builder.
• Strong writing and communication skills.
• Strong community-building and facilitation instincts.
• Ability to learn unfamiliar subjects quickly.
• Strong project leadership and operational discipline.
• Collaborative, low-ego working style.

Nice to have

• Construction or field-operations experience
• Experience building an academy, certification pathway, advisory-board program, or peer-learning community

About the company

Bedrock retrofits heavy equipment like excavators to enable autonomy on real job sites. The team includes veterans from Waymo, Segment, and Uber Freight.