Fleet Operations Regional Manager - Eastern Region

The role

You will lead a distributed team of Fleet Technicians to manage the performance and reliability of a deployed robot fleet. You will drive reliability metrics and serve as the primary operational owner for partner customers across the Eastern Region.

What you will do

• Manage a distributed team of 8–15 Fleet Technicians across the Eastern Region.
• Recruit, onboard, and develop technician talent through regular 1:1s and performance reviews.
• Build and maintain technician scheduling, on-call rotations, and deployment coverage.
• Own regional fleet Uptime, MTTR, MTBF, and first-time-fix-rate metrics.
• Serve as the regional escalation point for complex or unresolved field issues.
• Conduct root cause analysis on recurring failures and partner with Engineering.
• Manage regional parts inventory and tooling supply chain.
• Lead regional response to fleet-wide safety events or field stops.
• Serve as the senior Bedrock field representative for customer relationships.
• Ensure all field activity is accurately documented in the Fleet Management System.

Required qualifications

• 5+ years of experience in field service, fleet operations, or technical field management.
• At least 2 years in a supervisory or management role overseeing field technicians.
• Demonstrated ability to manage geographically distributed teams across multiple states or regions.
• Hands-on technical background in electromechanical systems, robotics, industrial automation, or a closely related field.
• Proven track record owning and improving reliability KPIs such as fleet uptime, MTTR, MTBF, or first-time fix rate.
• Strong analytical skills for reading fleet monitoring data and building summary reports.
• Excellent communication skills to represent Bedrock with enterprise customers.
• Ability and willingness to travel up to 50% across the Central Region, including overnight and multi-day trips.
• Valid US driver's license with a clean driving record.
• Proficiency with field service management software (e.g., Fleetio, SAP, Salesforce Field Service, IFS, or comparable FMS & ERP platforms).
• Ability to lift up to 40 lbs, stand for extended periods, and work in confined or elevated spaces.
• Ability to work occasional weekends, evenings, or on-call shifts.

Nice to have

• Bachelor's degree in IT, Business, Management, Engineering, Robotics or equivalent professional experience.
• Experience in the robotics, autonomous systems, or advanced manufacturing industries.
• Familiarity with ISO reliability standards or equivalent reliability engineering frameworks.
• Experience managing technician teams that perform both preventive maintenance and complex corrective repairs on sophisticated electromechanical systems.
• Six Sigma, Lean, or other formal process improvement certification.
• Prior experience working within a venture-backed or high-growth technology company.

About the company

Bedrock retrofits heavy equipment with autonomy to allow experienced crews to safely take on more projects. The company has raised nearly $1B in total funding to expand its autonomous machine deployments.