Technical Account Manager

London, Remote. Posted 8 days ago

The role

You will own the technical relationship with a book of enterprise customers. You will troubleshoot API, SSO, and payroll data issues while acting as the voice of the customer to Product and Engineering teams.

What you will do

Be the go-to technical contact for enterprise customers
Dig into API errors, SSO, authentication issues, integrations and payroll data to resolve them
Lead admins through new setups, integrations and configuration changes
Run training sessions for customer teams
Proactively raise risks regarding enrolment windows, renewals and payroll runs
Bring customer patterns and needs to Product and Engineering teams

Required qualifications

Customer-facing experience in TAM, Implementation, Technical Support, Operations or Technical CSM roles
Experience managing enterprise customer relationships and juggling several accounts
Hands-on technical troubleshooting with API integrations, SSO, authentication and reading logs
Experience working closely with Product and Engineering teams
Use of AI tools in day-to-day work

Nice to have

Experience with benefits platforms, HR tech, payroll systems, or employee benefits administration
SQL experience
Experience working with/testing/troubleshooting APIs

Benefits

Competitive base salary + equity
£100 monthly personal Ben Balance, increasing by £50 each year of service up to £250
Weekly lunch provided in office
28 days of holidays a year plus bank holidays
Option to buy or sell 5 days of holiday per year
Holiday entitlement increases to 30 days at 3rd year of service
Work-from-abroad scheme
Enhanced parental leave and workplace nursery scheme
Comprehensive Private Medical Insurance
Funded Life Assurance cover with option to voluntarily increase
Annual health check
Comprehensive and tailored mental health support and professional coaching

About the company

Ben is a benefits platform whose technology connects the entire benefits ecosystem. Their mission is to build a world where everything works at its best to ensure employees get the support they need.