Head of Implementation

The role

You will build the operating model, processes, and standards to scale enterprise implementation. You will rebuild delivery around AI agents and lead a team of 8 to 10 Implementation Managers.

What you will do

• Transform how enterprise customers are implemented by rebuilding the operating model and standards
• Make implementation AI-native by deciding what agents own and where humans stay in the loop
• Own the ARR that launches by ensuring builds land on promised dates
• Open up partner-led delivery by setting standards and oversight for partners
• Act as the trusted contact for customers during difficult builds
• Lead 8 to 10 Implementation Managers through a transformation of how they work
• Partner with commercial, customer and product leaders to align the customer journey

Required qualifications

• Scaled a delivery, implementation or professional services function in a scaling B2B SaaS company
• Led multi-country or multi-entity enterprise delivery programmes with deep integration and data work
• Hired, developed and retained delivery people, including people who lead others
• Technical credibility in integrations, APIs, data mapping and configuration logic
• Taken a team through an AI shift
• Carried a commercial number such as revenue going live, delivery margin, or retention

Nice to have

• Benefits, HR or payroll domain experience
• Technical background in solutions engineering, pre-sales or technical support
• Partner or channel delivery experience

Benefits

• Competitive base salary + equity
• Bonus scheme
• £100 monthly personal Ben Balance, increasing by £50 each year of service up to £250
• Weekly lunch provided in office
• 28 days of holidays a year plus bank holidays
• Option to buy or sell 2 days of holiday per year
• Holiday entitlement increases to 30 days at 3rd year of service
• Work-from-abroad scheme
• Enhanced parental leave and workplace nursery scheme
• Comprehensive Private Medical Insurance
• Funded Life Assurance cover with option to voluntarily increase
• Annual health check

About the company

Ben is a benefits platform whose technology connects the entire benefits ecosystem for employers, employees, brokers, and providers.