Leader, Account Management

The role

This leader will manage, mentor, and grow a team of Account Managers to drive renewal and expansion outcomes. You will develop strategic renewal plans and collaborate with cross-functional teams to achieve net revenue retention targets.

What you will do

• Manage, mentor, and grow a team of AMs, including hiring as needed.
• Foster a collaborative, commercially-minded culture that drives renewal and retention outcomes.
• Ensure the team is enabled on Benchling's renewal playbook.
• Coach AMs on building strategic renewal plans and delivering business reviews.
• Lead the team in achieving renewal, retention, and net revenue retention targets.
• Use data to identify at-risk accounts and expansion signals.
• Provide the business with a predictable renewal forecast.
• Collaborate with cross-functional teams like CS, Sales, finance, Legal, and Deal Desk.
• Implement best practices for tracking renewal pipeline and standardizing risk processes.
• Serve as a senior point of contact for complex or high-stakes renewal negotiations.

Required qualifications

• Bachelor's degree in Life Sciences, Business, or a related field.
• 5+ years of experience in Account Management, Renewals, Sales, or a related commercial function within SaaS.
• Experience leading strategic or enterprise-level renewal and negotiation cycles.
• 3+ years in a management role.
• Strong understanding of Life Sciences R&D, process development, or related scientific domains.
• Proven ability to lead and develop a high-performing commercial team.
• Excellent negotiation and communication skills.
• Self-motivated, adaptable, and thrives in a fast-paced, dynamic environment.
• Experience leveraging a modern CS/Sales tech stack, including CRM (e.g., Salesforce), customer success platforms (e.g., Gainsight), data/analytics tools (e.g., Mode, Sigma), and AI-assisted productivi
• Ability to travel up to 20% based on team and customer needs.

Nice to have

• Experience working with or supporting the Benchling platform.
• Demonstrated ability to lead teams through complex renewal negotiations, contraction mitigation, and expansion/upsell motions.

Before you apply

• As part of our interview process, you'll complete a brief AI-focused exercise or discussion.

About the company

Benchling is the AI platform for biotech R&D. Over 200,000 scientists around the world trust Benchling to power their most important work.