Account Manager - EMEA

The role

Account Managers work with strategic customers to enhance the value of their Benchling investments. They engage regularly with clients to manage renewals, drive expansion, and ensure long term value.

What you will do

• Build and maintain productive relationships with key stakeholders across Scientific and IT functional areas
• Manage complex customers with highly technical implementations
• Utilize customer engagement models to ensure customer satisfaction, governance, and expansion
• Identify and communicate trends in customer contraction and churn
• Manage the renewal experience
• Identify and define client challenges or new scientific business case opportunities
• Negotiate renewals and expansions upwards of $100,000 in ARR

Required qualifications

• BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or experience working in the Life Sciences field
• 2+ years of Account management, Customer Success, Renewal Management, Sales, Professional Services, or Consulting experience in a SaaS software environment
• Ability to forge relationships with users, decision makers, and influential stakeholders
• 2+ years commercial experience in negotiations
• Excellent communication skills in verbal, written and presentation formats
• Self-motivated, independent, adaptable
• Ability to thrive in a fast-paced startup environment
• Ability to travel 10-20% based on customer needs

Nice to have

• An understanding of Life Sciences R&D processes and scientific concepts
• Demonstrated ability to immediately interface and build trust with Scientists, as well as Director & VP Level Business and IT leaders in top Biotech and Pharma companies

Before you apply

• You'll complete a brief AI-focused exercise or discussion

About the company

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows.