Implementation Manager

The role

Implementation Managers drive Benchling platform implementations for customers ranging from biotech startups to large biopharmas. You will lead rollouts from requirements analysis and solution design to configuration, testing, training, and user onboarding.

What you will do

• Manage initial rollouts for new customers and expansion projects.
• Own implementation success from project kickoff to go-live.
• Build and execute detailed project plans.
• Understand customers' scientific workflows to meet business needs.
• Lead requirements and design workshops.
• Perform data modeling and application configuration.
• Develop test plans and guide UAT execution.
• Train and onboard users.
• Act as a trusted advisor for customers.
• Document customer pain points to influence product changes.

Required qualifications

• Degree in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field.
• At least 2 years of experience in a lab or research setting.
• Strong communication skills.
• Self-starter with the ability to be successful in a startup environment.
• Curious, creative, and tenacious.

Nice to have

• Advanced degrees
• Experience using Benchling, especially if you’ve been a Benchling administrator
• Software Implementation experience, preferably with a SaaS software company

Before you apply

• You'll complete a brief AI-focused exercise or discussion during the interview process.

About the company

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows.