Benchling
Technical Account Manager
Boston, MA, Remote. Posted a month ago
The role
The Technical Account Manager supports customers in leveraging the Benchling platform to transform research workflows. You will manage an established book of business, deliver Optimization Services, and act as a primary point of contact for enterprise life science accounts.
What you will do
- Develop and maintain deep relationships with customers including scientists, heads of research, and IT managers
- Act as the main point of contact for Success Package delivery post-go-live
- Manage multiple accounts simultaneously with minimal oversight
- Partner with customers, CX stakeholders and sales to optimize Benchling instances
- Identify, communicate, and mitigate potential risks and issues impacting customer success
- Lead and execute projects including configuration and maintenance of customer Benchling tenant
- Proactively maintain and grow product knowledge and services delivery knowledge
- Develop and manage project plans for customer engagements and Optimization Services Accelerators
Required qualifications
- 2+ Years active Benchling experience
- BS or M.Sc in Molecular Biology, Biochemistry, Genetics, Bioengineering, or similar life science field
- Experience in a lab or research setting
- Skilled in internal business systems and project management tools including LucidChart, Smartsheets, Jira, Certinia, etc.
- Strong written and verbal communication skills
- Autonomous and proactive
- Curious, creative, and tenacious
Nice to have
- Technical experience with SQL, API integration, Python, etc.
- Familiarity with GxP or validated environment requirements
Before you apply
- You'll complete a brief AI-focused exercise or discussion during the interview process
About the company
Benchling is the AI platform for biotech R&D. Scientists use the platform to design experiments, capture structured data, and run AI agents and models.