Solutions Delivery Manager

The role

The Solutions Delivery Manager ensures Benchling solution development, coverage, efficacy, quality, and enablement across the Customer Experience team. This role translates product capabilities into solutions for customer scientific use cases and works cross-functionally to improve internal knowledge and productivity.

What you will do

• Navigate a budding product area through to market adoption
• Serve as a key advisor on customer accounts as an expert in the scientific and product space
• Deliver services and oversee services engagements to ensure high quality solution and delivery
• Build a roadmap of solution assets to deliver impactful solutions to the broader CX organization
• Build and maintain solution assets, such as best practices documents
• Train and educate the broader CX organization
• Collaborate across CX departments to reflect customer learnings into solution assets
• Operationalize Benchling’s new product introduction motions to deliver new product insights
• Work cross-functionally with Sales, Marketing, and Strategy teams to align on product value and customer messaging
• Learn existing and new verticals that Benchling services

Required qualifications

• 6+ years of lab experience in medicinal chemistry, PD chemistry, or a closely related field
• 2+ years experience in customer service or customer-facing roles
• Bachelor's degree in chemistry, or life sciences related field (biology, microbiology, genetics, biotechnology, neurology, etc.)
• Fluency in medicinal chemistry or PD chemistry, ideally both
• Fluency in a chemistry-focused lab informatics tool
• Experienced customer experience professional with a strong track record in overseeing the success of customer engagements
• Superior customer service skills
• Excellent oral and written communication skills
• Ability to analyze and resolve complex problems and rapidly assimilate new knowledge and information
• Flexible and able to adjust on the fly to new demands

Nice to have

• Ph.D. in chemistry
• Knowledge of Benchling’s Platform and solutions
• Technical proficiency with Benchling products

Before you apply

• You'll complete a brief AI-focused exercise or discussion

About the company

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows.