Head of Professional Services, EMEA

The role

The Head of Professional Services, EMEA will oversee the growth and excellence of the professional services team in Europe. This person will drive successful Benchling deployments, ensure customer satisfaction, and maximize client value through strategic leadership and hands-on execution.

What you will do

• Own end-to-end delivery quality, timeline, and performance across EMEA Professional Services engagements
• Partner globally to set and enforce delivery standards for complex, validated, and regulated environments
• Serve as an escalation point for at-risk engagements
• Lead, grow, and retain a distributed team across Europe
• Build a strong bench through hiring, onboarding, and career pathing
• Lead and develop managers to excellence
• Manage relationships with systems integrator and delivery partners
• Own SOW scoping, staffing forecasts, and financial performance for the EMEA PS book of business
• Partner with Sales on deal structuring for new implementations, expansions, and renewals
• Represent Professional Services in executive business reviews with enterprise pharma and biotech clients

Required qualifications

• 8+ years in professional services, implementation, or delivery leadership roles within enterprise software
• Ability to develop fluency with Biotech R&D processes and scientific concepts
• Ability to interface and build trust with VP and C-Level Scientific & Research IT leaders
• Background developing a team with technical, business or scientific, and consulting skills
• Proven experience leading distributed teams across multiple European countries
• Experience leading and developing a strong set of managers as a second line leader
• Direct experience managing delivery through third-party systems integrator partners
• Strong commercial acumen including SOW economics, margin, and forecasting
• Executive presence with technical and scientific buyers
• Fluency in English

Nice to have

• life sciences, pharma, biotech, or scientific software
• additional European languages (German, French)

Before you apply

• You'll complete a brief AI-focused exercise or discussion

About the company

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows.