Benchling

Implementation Manager - Bilingual

Zurich, Switzerland, Remote. Posted 3 days ago

The role

You will lead the rollout of the Benchling platform for customers, from kickoff to go-live. You will work with customer scientists to understand their R&D workflows, configure the system, and train users.

What you will do

  • Manage initial rollouts for new Benchling customers and expansion projects at existing customers
  • Own implementation success from project kickoff to go-live
  • Build and execute detailed project plans, on time, on budget, high quality
  • Understand customers' scientific workflows and how Benchling can meet their needs
  • Lead requirements and design workshops, data modeling and application configuration
  • Develop test plans, guide UAT execution, train and onboard users
  • Act as a trusted advisor, guiding customers to Benchling Best Practices
  • Document customer pain points and advocate for them internally to influence product changes
  • Identify account expansion opportunities with sales after go-live

Required qualifications

  • MS or Ph.D. in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field
  • At least 2 years of experience in a lab or R&D setting
  • Software implementation experience, preferably with a SaaS company
  • Strong communication skills with scientists, IT project leads and executives
  • Self-starter able to succeed in a startup environment
  • Curious, creative and tenacious
  • Ability to travel up to 25%
  • Fluent or native proficiency in French or German
  • Ability to empathize with scientists and quickly understand complex scientific concepts

Nice to have

  • Experience using Benchling, especially as a Benchling administrator

Before you apply

  • Fluent or native French or German is required for this role
  • Interview process includes a brief AI-focused exercise or discussion

About the company

Benchling is the AI platform for biotech R&D, used by over 200,000 scientists worldwide. Its customers include Sanofi, Moderna and more than half of the world's top 50 biopharma companies.