Enterprise Customer Success Manager

U.S Remote. Posted a month ago

The role

You will own relationships with 15–20 high-value enterprise accounts. You will drive customer outcomes, retention, expansion, and executive alignment across a strategic book of business.

What you will do

Own a portfolio of 15–20 high-value enterprise accounts through all stages of the customer lifecycle
Build multi-threaded relationships across customer organizations
Develop and execute account plans, success plans, and renewal and expansion strategies
Monitor customer health, renewal risk, and value realization
Serve as the voice of the enterprise customer for Product and Engineering
Create and iterate on repeatable enterprise Customer Success playbooks and internal processes

Required qualifications

5+ years of experience in customer success or account management in SaaS, fintech, healthcare, or the Benefits space
Direct experience working in the Benefits space and/or with complex, multi-stakeholder enterprise customers
Proven success in quota driven roles, with a focus on retention and expansion
Proven track record of managing and growing high-value enterprise accounts, including renewals, executive engagement, and expansion
Demonstrated ability to analyze customer data and business insights to shape account strategy and influence stakeholder decision-making
Ability to engage customer teams at varying levels of technical and non-technical depth
Experience orchestrating cross-functional teams and communicating customer needs, risks, and opportunities

Nice to have

Enterprise experience
Experience with enterprise account planning, executive business reviews, and value-based selling

Benefits

95% coverage of medical, dental, and vision
$250 WFH setup (one time)
$500/year Learning & Development Benefit
$150/month cell phone + internet
$100/month Wellness
$100/month Co-working and Commuter Benefit
Several team onsites a year
Flexible PTO

About the company

Benepass is a fintech platform that allows companies to tailor benefits to the unique needs of their workforce. The company is backed by several investors and has raised approximately $75 million in equity capital.