Senior Partner Success Manager

The role

The Senior Partner Success Manager will own the success, implementation, and growth of strategic partner relationships. This person will develop scalable onboarding practices and manage a portfolio of partners to ensure long-term value.

What you will do

• Own a portfolio of strategic partners and build trusted relationships with key stakeholders.
• Develop partner success plans, communication cadences, and business reviews.
• Serve as the senior point of contact for partner questions, escalations, and planning.
• Own the partner implementation experience from initial handoff through launch.
• Define best practices and repeatable frameworks for onboarding different partnership models.
• Create partner-facing and internal enablement materials.
• Develop and deliver partner training, webinars, workshops, and office hours.
• Monitor partner and referred-client performance including activation, retention, and satisfaction.
• Act as the voice of the partner internally to influence product and operations priorities.
• Maintain accurate partner activity and health in CRM and internal systems.

Required qualifications

• 5+ years of experience in partnerships, customer success, account management, channel management, implementation, or a similar client-facing role.
• Experience in employee benefits, HR technology, SaaS, fintech, benefits administration, or a related industry.
• Demonstrated success managing strategic external relationships and senior stakeholders.
• Strong experience leading implementations, onboarding programs, or complex cross-functional projects.
• A track record of creating scalable processes, playbooks, templates, and operating practices.
• Commercial orientation to identify and support expansion opportunities.
• Comfort using data to assess account health and recommend actions.
• Excellent written and verbal communication skills.
• Strong organization, judgment, follow-through, and attention to detail.
• Ability to operate independently and influence without authority.

Nice to have

• Experience working with digital health companies, benefits consultants, PEOs, TPAs, HRIS providers, or benefits-administration platforms.
• Experience building or managing a channel, referral, marketplace, or strategic partner program.
• Familiarity with spending accounts, and global health and wellness benefits
• Experience with Salesforce or another CRM, customer-success platform, or partner-management system.
• Experience supporting integrations, fintech products, payments, or benefits technology workflows.
• Willingness to travel occasionally for partner meetings, events, and industry conferences.

Benefits

• 95% coverage of medical, dental, and vision
• $250 WFH setup (one time)
• $500/year Learning & Development Benefit
• $150/month cell phone + internet
• $100/month Wellness
• $100/month Co-working and Commuter Benefit
• Several team onsites a year
• Flexible PTO

About the company

Benepass is a fintech platform that allows companies to tailor benefits to the unique needs of their workforce. The company is backed by leading investors and has raised approximately $75 million in equity capital.