Fulfillment Operations Associate

The role

This person will manage the expert network by matching experts to projects and driving their activation. They will also handle onboarding, offboarding, vendor management, and building automation for fulfillment workflows.

What you will do

• Own fulfillment and matching experts to projects based on skill and availability.
• Drive expert activation from matched to productively working.
• Own expert success, NPS, and retention.
• Create policies, systems, and SOPs for expert experience.
• Run onboarding and offboarding end to end including contracts and background verification.
• Manage vendors and platforms including software tools and background-check providers.
• Build systems and internal products to automate workflows.

Required qualifications

• A record of shipped volume in fulfillment, delivery ops, or contractor/expert onboarding at scale.
• A satisfaction-and-retention track record owning NPS, CSAT, or retention for a network of people.
• Operational rigor with a bias toward documentation, trackers, SOPs, and clean handoffs.
• Ownership to build, debug, and ship without much supervision.

Nice to have

• Worked in delivery operations, program operations, or fulfilment at a talent marketplace, staffing/expert-network, or data-labeling/human-data company.
• Owned an expert, contractor, or customer success function at scale.
• Come from operations, Chief of Staff, or business-ops roles at a fast-scaling startup.
• Experience with marketplaces, matching systems, or multi-step onboarding flows.
• Genuine interest in using AI tools to make yourself and the team faster.

Benefits

• Extremely competitive Compensation
• High ownership, minimal process, real impact
• Work alongside engineers and researchers building AI-native systems

About the company

Bespoke Labs is an applied AI research lab pioneering data and RL environment curation for training and evaluating agents.