Customer Success Manager

The role

You will own a book of Division 8 distributors and run weekly calls. You will onboard and train estimators on Bild AI and Bildy to ensure successful takeoffs.

What you will do

• Own a book of Division 8 distributors and run their weekly calls
• Onboard and train estimators on Bild AI and Bildy
• Get takeoffs into Comsense, AVAware, eMullion, ProTech, TOAD, or Excel
• Travel a few times a month to sit next to estimators and run trainings
• Map how shops work from drawings to ERP
• Turn customer feedback into requirements for engineers
• Watch account health and catch low usage early to prevent churn
• Develop customer success processes like cohort trainings, office hours, videos, and in-product help

Required qualifications

• 3+ years in Division 8: estimating, detailing, project management, or inside sales
• Hands-on use of at least one of Comsense, AVAware, eMullion, ProTech, or TOAD
• Read door schedules, hardware sets, and specs without help
• Experience where coworkers ask you for software help and you have trained new team members
• Hungry IC who wants to learn the whole industry, not manage a team
• Communicate with empathy and honesty
• Don't mind schlep

Nice to have

• DHI coursework, DHT, or AHC
• Have used Bild AI or another AI takeoff tool
• Have trained other estimators or new hires
• Are impact-driven

Before you apply

• Message with why you are a fit
• Message with the ERP you have fought with the most and how you won
• Message with your favorite fruit
• 2-3 day paid work trial with real customers

About the company

Bild AI is an AI takeoff platform for Division 8: doors, frames, and hardware. Distributors across the US run their takeoffs on the platform and push them into various ERPs.