Head of Operations

The role

The Head of Operations owns how the platform runs from investor onboarding to settlement, records, and complaints. You will be the daily operational counterpart to licensed partners and own the reconciliation between records.

What you will do

• Investor onboarding from account opening flow to account opening with licensed partner
• Maintaining accurate and up to date records of investors, transactions, and holdings
• Daily reconciliation between doit's records and each licensed partner's records
• Investigating, tracking, and escalating reconciliation breaks
• Settlement operations with each partner
• Safeguarding investor assets and records on doit's side
• Managing contingency arrangements to protect assets
• Handling investor complaints and keeping records of outcomes
• Managing the operational risk framework and operational readiness
• Building the operations team, processes, tooling, and automation

Required qualifications

• A degree or professional qualification from an institution recognised by the government of Malaysia
• 10+ years in financial services operations
• At least 5 years in securities, unit trust, fund administration or payments operations at a licensed or regulated entity
• At least 3 years running an operations function or team
• Demonstrable ownership of a daily reconciliation between two sets of records
• Working knowledge of the Bursa Malaysia trade and settlement cycle and CDS account operations, or of unit trust transaction processing, cut-off times and unit pricing
• Understanding of client asset segregation and how nominee arrangements work in practice
• Working knowledge of the SC's AML/CFT Guidelines and AMLA 2001 as they apply to investor onboarding
• Based in Malaysia
• Able to meet the SC's fit and proper criteria
• Capable of standing as Doit's alternative Responsible Person
• Strong English communication

Nice to have

• Experience in launching a digital brokerage or wealth platform and running through the first few years of operations
• Familiarity with the SC's Guidelines on Recognized Markets and other applicable guidelines
• Experience of handling supervisory reviews by the SC

Before you apply

• Introductory conversation
• Practical operations and reconciliation exercise
• CEO / final round

About the company

BJAK builds technology products used by millions of users across Southeast Asia. Doit is their regulated investment platform in Malaysia.