IT Support Specialist

The role

This person will provide day-to-day IT support to employees for PC and laptop-related issues. They will troubleshoot hardware and software problems and manage IT assets.

What you will do

• Provide day-to-day IT support to employees for PC and laptop-related issues
• Troubleshoot common hardware and software problems (Windows / macOS)
• Perform laptop and PC setup, reset, reformatting, and device handover
• Support new joiner onboarding including laptop and device setup and Lark account creation
• Assist with IT asset management including tracking laptops and PCs in use
• Clean up, format, and prepare unused devices
• Maintain basic IT housekeeping to ensure devices are organised and ready for use
• Respond to IT support requests in a timely and professional manner
• Escalate more complex issues when required

Required qualifications

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related fields
• Experience in IT support, helpdesk, or desktop support roles
• Comfortable supporting PCs and laptops (Windows and/or macOS)
• Experience with device setup, reset, and reformatting
• Basic software and hardware troubleshooting
• Familiar with collaboration tools and user account setup
• Organized, hands-on, and willing to support day-to-day operational needs
• Good communication skills and patience when assisting non-technical users

Nice to have

• experience with Lark is a plus
• Experience supporting fast-growing or startup environments
• Basic understanding of IT inventory or asset management
• Exposure to onboarding/offboarding IT processes
• Familiarity with basic IT documentation

Benefits

• Be part of a company improving financial access across ASEAN
• Fast-moving, practical, and impact-driven work environment
• International work environment with a flat organisation structure
• Clear and hands-on role with real day-to-day impact
• Great learning exposure across IT, HR, and operations
• Competitive salary
• Casual work attire

About the company

BJAK is a mobile-first insurance platform in Southeast Asia. The company aims to help people plan, save and grow their money.