Head of Operations

The role

The Head of Operations Lead – UK owns the operational backbone of the UK business. You will partner with the CEO to execute business objectives, build systems, and lead teams.

What you will do

• Define and execute operational strategies for the UK market.
• Run day-to-day operations across customer service, administrative operations, and internal workflows.
• Hire, lead, and develop an operations and admin team.
• Own process improvement, automation, and system implementation.
• Lead the customer support function and handle escalated cases.
• Oversee company administration, office management, documentation, and vendor coordination.

Required qualifications

• Strong background in operations, execution, or internal business operations in tech, fintech, or fast-scaling environments.
• Proven experience leading operations and admin teams in high-expectation environments.
• Hands-on mindset with the ability to solve problems directly.
• Strong organisational, execution, and problem-solving skills.
• Comfort operating in ambiguity and bringing structure to fast-moving situations.
• Ability to work cross-functionally and drive execution without formal authority.
• Strong English communication.

Before you apply

• Online assessment or practical task
• Role-specific interview
• CEO / final round

About the company

BJAK is a mobile-first insurance platform in Southeast Asia. The company is expanding to help people with spending, saving, investing, exchanging, and travelling.