Operations Strategy Lead

The role

The Operations Strategy Lead owns the operational backbone of the UK business. You will partner with the CEO to turn business objectives into execution by building systems, leading teams, and managing daily operations.

What you will do

• Define and execute operational strategies for the UK market
• Run day-to-day operations across customer service, administrative operations, and internal workflows
• Hire, lead, and develop an operations and admin team
• Own process improvement and automation to cut cost and increase speed
• Lead the customer support function and handle escalated cases
• Oversee company administration, office management, documentation, and vendor coordination

Required qualifications

• Strong background in operations, execution, or internal business operations in tech, fintech, or fast-scaling environments
• Proven experience leading operations and admin teams in high-expectation environments
• Hands-on mindset with the ability to solve problems directly
• Strong organisational, execution, and problem-solving skills
• Comfort operating in ambiguity and bringing structure to fast-moving situations
• Ability to work cross-functionally and drive execution without formal authority
• Strong English communication

Before you apply

• Online assessment or practical task
• Role-specific interview
• CEO / final round
• Candidates who complete assessments quickly will be prioritized

About the company

BJAK is a mobile-first insurance platform in Southeast Asia. The company is expanding to help people with spending, saving, investing, exchanging, and travelling.