Customer Support Rep

The role

The Customer Support Representative will support patients and doctors across phone, email, and chat channels. You will resolve questions, follow established workflows, and document interactions in a fast-paced remote environment.

What you will do

• Support patients and doctors across phone, email, and chat channels
• Resolve questions efficiently while ensuring a clear, professional experience
• Follow established workflows and processes to ensure consistency and accuracy
• Document interactions clearly to support follow-up, collaboration, and continuity of care
• Use sound judgment to resolve issues independently and escalate when appropriate
• Maintain strong awareness of SLAs and prioritize work accordingly

Required qualifications

• Prior customer support experience (phone, email, or chat)
• Strong written and verbal communication skills
• Ability to stay organized and manage multiple conversations at once
• Consistent reliability, including punctuality and ownership of scheduled shifts
• Attention to detail in documentation and task execution
• Comfort working in a structured environment with defined processes
• Adaptability in a fast-changing environment
• Willing to work nights and weekends
• Willing to adapt to adjustments to shift schedules

Nice to have

• Experience working in remote or structured support environments

Benefits

• 100% remote role

About the company

Blueberry is a mission and values driven company that combines home exam kits, concierge-like access, and AI-enabled Pediatricians to provide affordable pediatric urgent care.