Senior Operations Manager

The role

The Senior Manager of Operations will drive critical functions within the Operations department to improve cost and efficiency. This person will champion responsible AI to automate workflows including clinician staffing, licensing, and supply chain management.

What you will do

• Champion responsible AI usage to implement automation and drive process improvement.
• Build, test, launch, and continuously improve AI-powered workflows.
• Scope and prioritize improvement initiatives for ROI.
• Develop and recommend tooling to increase team efficiency.
• Own the supply and demand model for all business lines.
• Partner with a data scientist to refine forecasting algorithms.
• Build and maintain long-term capacity planning models.
• Improve clinician staffing processes and automation.
• Develop automated reporting for clinician licenses and credentials.
• Partner with the Supply Chain Manager to improve kit delivery times.

Required qualifications

• 5+ years of healthcare operations experience.
• Process-obsessed and detail-oriented.
• Demonstrated excellence at solving complex operational problems.
• Excited by automation, tooling, and AI.
• Track record of exceeding financial and operational goals.
• Strong quantitative instincts for pulling and analyzing data.
• Comfort operating with ambiguity and being decisive in a high-growth environment.
• Clear written and verbal communication.

Nice to have

• Experience driving margin or cost improvements.
• Familiarity with telehealth staffing processes, software, and reporting tools.
• Understanding of clinician licensing, Medicaid enrollment, and payer credentialing processes with health insurance plans.
• Experience managing an international supply chain, from sourcing and packaging to 3PL fulfillment and last-mile deliveries.

About the company

Blueberry aims to turn every family's living room into a personal pediatric urgent care using home exam kits and AI-enabled Pediatricians. The company is mission and values driven.