Field Operations Associate

The role

You will install hardware, train restaurant staff, and maintain partner operations. This role involves on-site installs, troubleshooting devices, and using the admin tool for new restaurants.

What you will do

• Run on-site installs and onboarding for new and existing restaurant partners
• Set up Blackbird hardware and software to fit each restaurant's layout and workflow
• Visit partners whose devices have gone offline, find out why, and get them back up and running
• Train and retrain front-of-house staff and managers on how to use Blackbird well
• Fix problems in real time and share what you learn with the sales and product teams
• Set up new restaurants in Blackbird's admin tool

Required qualifications

• Experience in or around restaurants (operators, tech vendors, POS providers, etc.)
• Comfort with technology: you learn new systems fast and can troubleshoot hardware and software on site
• Organized, hands-on, and happy to roll up your sleeves
• Communicate well and quickly build rapport in person with owners, managers, and staff
• Flexible availability, including some early mornings, evenings around service, and occasional weekends
• Based in NYC, with a reliable way to get around all five boroughs

About the company

Blackbird Labs is a loyalty and payments platform establishing connections between restaurants and their customers. It offers a customizable loyalty programming platform and a consumer app.