Restaurant Success Manager

The role

The Restaurant Success Manager manages a book of restaurant partners to drive TPV growth and platform engagement. This role involves relationship management and field operations to ensure restaurants receive value from the Blackbird platform.

What you will do

• Own a defined book of 100+ restaurant partners and drive QoQ TPV growth
• Conduct regular account check-ins with GMs, owners, and front-of-house managers
• Identify and reactivate dormant or under-engaged partners
• Develop and execute account-level activation plans
• Monitor TPV performance and escalate declining accounts
• Drive restaurant-side $FLY loading by selling $FLY to partners
• Drive adoption of Blackbird’s events, PDR tool, and forthcoming Flynet apps
• Run $FLYback and bespoke activations and in-restaurant promotions
• Serve as the on-the-ground presence for Blackbird in the market
• Support restaurant staff with platform education and product familiarity

Required qualifications

• 2 or more years of experience in account management, hospitality, or a customer-facing commercial role
• A genuine affinity for restaurants and the local dining scene in your market
• Strong interpersonal skills
• Organized and reliable
• Comfortable working in the field
• Familiarity with CRM tools and basic commercial reporting
• Ability to operate independently
• Based in the market you support (New York City or Charleston, SC)
• Significant in-market travel is required

Nice to have

• HubSpot preferred

Benefits

• stock options
• medical
• dental
• vision
• flexible time off
• 401(k)
• quarterly budget for Blackbird testing
• anniversary travel
• annual learning and development stipend

About the company

Blackbird Labs is a loyalty and payments platform establishing connections between restaurants and customers. It offers a customizable loyalty programming platform and a consumer app.