Product Manager, Consumer

The role

You will lead the payments and loyalty platform by influencing product experiences for restaurants and diners. You will own the product roadmap from strategy through execution and work across consumer experience, payments, and restaurant operations.

What you will do

• Own the roadmap for critical portions of the Blackbird platform and product experience end-to-end
• Define and drive the product vision for features across restaurant-facing and consumer-facing experiences
• Partner with engineering, design, marketing, sales, and operations to ship product
• Understand users through research, data analysis, and time spent in the field
• Translate complex operational and technical constraints into user-centered product solutions
• Develop strategies to create product leverage through AI tools
• Set clear goals and metrics for product areas and use data to inform iteration
• Identify and untangle systemic problems across payments flows, loyalty mechanics, and restaurant integrations
• Represent the voice of the customer in cross-functional conversations

Required qualifications

• 4+ years of product management experience
• Demonstrated ability to ship impactful product in a fast-moving environment
• High ownership mentality
• Strong user empathy
• Exceptional cross-functional collaborator
• Analytical and structured thinker
• Clear, compelling communicator

Nice to have

• Background in consumer apps with loyalty, rewards, or membership mechanics
• Excited about the application of AI into building world class products
• Experience at a high-growth startup where scope was fluid and ambiguity was the norm

About the company

Blackbird Labs is a loyalty and payments platform establishing connections between restaurants and their customers. It offers a customizable loyalty programming platform and a consumer app.