Solutions Engineer

The role

The Solutions Engineer partners with sales to lead technical discovery, product demos, and POC execution. You will act as a technical advisor to customers, solve CI performance challenges, and influence product direction through customer feedback.

What you will do

• Lead technical discovery, scoping sessions, and qualification calls.
• Deliver product demos, whiteboard sessions, and technical deep dives.
• Design and execute POCs including benchmarking and ROI validation.
• Build credibility with architects, engineering managers, SREs, and CTOs.
• Translate engineering pain into solution designs using Blacksmith’s CI cloud.
• Guide customers on CI modernization, ephemeral compute, and cost optimization.
• Assist customers in debugging CI performance bottlenecks and runner reliability.
• Help teams optimize GitHub Actions and adopt ephemeral runners.
• Capture customer feedback to advocate for product features and improvements.
• Participate in strategic account planning and identify expansion opportunities.

Required qualifications

• Experience in solutions engineering, field engineering, pre-sales, DevOps, or consulting.
• Hands-on understanding of modern CI/CD tooling, pipelines, and DevOps workflows.
• Familiarity with cloud infrastructure (AWS/GCP/Azure), containerization, or ephemeral compute systems.
• Ability to read logs, diagnose failures, and reason about CI performance bottlenecks.
• Ability to debug environments, understand code snippets, and think like a practitioner.
• Ability to present confidently to engineering ICs, architects, and CTOs.
• Skilled at simplifying complex concepts and tying technical value to business impact.
• Scrappy, resourceful, and fast-moving.
• Comfortable in a high-velocity, evolving technical and GTM environment.

Nice to have

• GitHub Actions preferred
• Experience with DevOps tooling, infrastructure automation, or ephemeral compute systems.
• Understanding of CI benchmarking, cloud cost analysis, or hyperscaler limitations.
• Experience supporting enterprise evaluations at scale.
• Familiarity with Terraform, Docker, Kubernetes, or observability tools.
• Deep curiosity about engineering productivity and developer experience.

Benefits

• Competitive salary + meaningful equity
• Medical, dental, and vision insurance
• 401K match
• Unlimited PTO
• Early-exercise stock options
• 12 weeks fully paid parental leave (U.S.)
• Annual offsite

About the company

Blacksmith builds infrastructure to run CI workloads faster and cheaper using a global fleet of bare-metal machines. The company orchestrates tens of millions of Firecracker VMs each week for over 7,000 companies.