IT Operations Engineer

The role

You will own the systems and workflows employees rely on. You will manage onboarding, device management, identity, access, and day-to-day support.

What you will do

• Own onboarding, role changes and offboarding end to end.
• Resolve employee issues across hardware, software, networking and accounts.
• Turn recurring problems into reliable, self-service or automated workflows.
• Operate and improve identity and access management.
• Manage the employee device fleet including enrollment, patching, encryption and inventory.
• Own software administration, licenses and renewals.
• Partner with business teams to build and maintain internal apps and integrations.
• Partner with security and engineering on endpoint security, access controls and audit readiness.
• Maintain clear employee guides and operational runbooks.

Required qualifications

• Resourceful approach to troubleshooting and persistence to work through unfamiliar problems.
• Patience and communication skills to support technical and non-technical teammates.
• Track record of proactively identifying problems and driving them through resolution.
• Hands-on experience administering Okta and Google Workspace.
• Solid understanding of SSO, MFA, SCIM provisioning and least-privilege access.
• Experience managing a macOS fleet with Addigy or another MDM, such as Jamf or Kandji.
• Automated enrollment through Apple Business Manager.
• Working knowledge of networking fundamentals, including DNS, DHCP, Wi-Fi and VPN troubleshooting.
• Experience running employee onboarding, offboarding and IT support in a growing organization.
• Ability to automate repetitive work through scripting, APIs or workflow tools.
• Strong comfort using coding agents to develop and debug internal tools, integrations and automation.

Nice to have

• Built or scaled an IT function, or led migrations, tool rollouts or process redesigns in a growing organization.
• Supported security or compliance work, such as SOC 2, endpoint security or incident response.
• Managed identity or other IT systems through infrastructure as code.
• Built internal applications or tools for business teams.

Benefits

• Medical, Vision, and Dental insurance.
• Competitive base + equity.
• 401K match.
• Unlimited PTO.
• Annual offsite.
• Early-exercise stock options.
• 12 weeks fully paid parental leave (US).

About the company

Blacksmith builds infrastructure to run CI workloads fast using a global fleet of bare-metal machines. They orchestrate tens of millions of Firecracker VMs each week for 10,000+ companies.