Bland
Director of SI Partnerships
San Francisco or Remote. Posted 4 months ago
The role
The Director of SI Partnerships will own the technical post-sale relationship for a portfolio of partners. This person drives partners from onboarding through go-live, adoption, and expansion while ensuring measurable business outcomes.
What you will do
- Own the technical post-sale relationship for a portfolio of partners
- Identify, evaluate and onboard new service partners
- Ensure partners launch quickly and see clear ROI
- Diagnose implementation blockers
- Partner with engineers, product, sales, and implementation teams to troubleshoot issues
- Build partner enablement plans mapping use cases, technical requirements, and KPIs
- Educate partners on best practices, new features, and optimization strategies
- Own monthly and quarterly business reviews and executive briefings
- Identify expansion opportunities based on usage and feedback
- Support renewal cycles
Required qualifications
- 5+ years in technical customer- or partner-facing roles such as Partner Success Manager, Technical Account Manager, Technical CSM, Solutions Architect, Customer Engineer, Implementation Lead, or simil
- Experience owning post-sale success and outcomes for enterprise partners or customers
- Strong technical foundation, ideally with CS / engineering exposure or equivalent hands-on technical experience
- Experience diagnosing complex technical blockers and driving partner-facing escalations to resolution
- Highly self-directed
Nice to have
- Background in voice AI, conversational AI, CPaaS, CCaaS, UCaaS, contact center software, customer experience, or channel/partner ecosystem management
- Experience managing partner or customer accounts in highly regulated industries such as financial services, insurance, healthcare, or telecommunications
- Experience supporting renewals, expansion, or commercially oriented post-sales motions
- Experience at a Series A–C company helping build partner success, onboarding, or customer success playbooks from scratch
- Experience working with partner or enterprise customer organizations where C-level stakeholders are actively involved post-sale
Benefits
- Performance-based upside tied to retention, renewals, and expansion
- Meaningful equity in a high-growth, well-funded AI company
- Full benefits package
Before you apply
- All new hires are required to complete the Form I-9
- Employment will be verified through E-Verify
About the company
Bland AI is a voice AI platform built for enterprises with high-volume, complex call center operations. The company owns and operates the entire voice AI stack in-house.