Blitzy
Principal Engagement Manager
Cambridge, MA. Posted a month ago
The role
The Principal Engagement Manager manages and delivers professional services engagements. This person acts as a liaison between services and sales to ensure customers get value from the AI-native software development platform.
What you will do
- Lead delivery for large scale engagements from kickoff through scaled adoption
- Manage scope, timeline, risk, and resourcing across multiple large concurrent engagements
- Collaborate with sales counterparts to understand customer needs and business goals
- Drive organizational change management to help enterprises adopt AI-native workflows
- Articulate customer success stories, services offerings, and metrics
- Drive resolution of delivery challenges, resource contentions, and scoping issues
- Manage expectations
- Partner with Sales, Solutions Architecture, FDE, and Product teams
Required qualifications
- Strong fundamental knowledge of end-to-end software development and delivery systems from technology, operations, and security/governance lenses
- Proven experience in senior customer-facing roles requiring influencing, validating, negotiating, and executing with C-Suite and technology audiences
- Proven experience in successfully identifying customer needs and implementing solutions
- Proven experience owning projects/programs across agile (Scrum/Kanban) and waterfall delivery methodologies
- Strong problem-solving skills applying modern technologies, particularly AI agents and AI-native development tools
- Excellence in presentation skills
- High-level orchestration skills to align internal and external stakeholders
- Strong service delivery and program management skills
Nice to have
- Production-level implementation experience as an engineer or project manager
- Prior experience delivering large, complex programs at a Consulting, SI, or Software/Cloud Vendor
About the company
Blitzy is a Cambridge, MA based AI software development platform. They use an agentic software development platform to automate software development work for enterprises.