Customer Success Manager

The role

You will lead activation, adoption, and retention for customer accounts. You will work with contracted accounts in venture capital, private equity, financial services, professional services, and technology startups.

What you will do

• Lead Enterprise onboarding, pilots, and rollouts end to end
• Perform usage reviews with admins and chase users who have not linked calendars
• Serve as the primary contact for inbound support and agent-behavior feedback via email and Slack
• Handle churn by understanding reasons and offering landing spots
• Build usage and retention reporting, templates, runbooks, and the QA loop for the AI support agent
• Turn customer feedback into prioritized input for product and engineering

Required qualifications

• 3+ years in customer success, account management, or solutions at a software company
• Technically curious and able to hold your own with engineers
• Comfortable with data and quick to learn
• Commercially aware
• Exceptional writer
• Organized with high agency

Nice to have

• Experience standing up a function rather than inheriting one
• Founding or first-CS-hire experience
• Passion for productivity tools
• Experience with horizontal productivity tools
• A network in venture capital, private equity, or professional services

About the company

Blockit is a Sequoia-backed AI time agent. It learns preferences and autonomously coordinates meetings.