Platform Support Engineer

The role

You will own customer-facing support for hybrid and self-hosted Braintrust deployments across AWS, Azure, and GCP. You will debug infrastructure problems, diagnose performance issues, and lead incident response.

What you will do

• Own customer-facing support for hybrid and self-hosted Braintrust deployments across AWS, Azure, and GCP.
• Debug Kubernetes workloads, Terraform state, networking, VPC configuration, IAM, and TLS.
• Diagnose performance and reliability issues in the backend using logs, metrics, and traces.
• Lead incident response for customer-impacting issues.
• Submit PRs to backend services, Terraform modules, and deployment tooling.
• Build diagnostics, health checks, and self-service tooling.
• Write and maintain runbooks and deployment documentation.
• Feed patterns back to Engineering and Product.
• Participate in an on-call rotation for critical customer issues.

Required qualifications

• Experience in a customer-facing technical role such as Support Engineering, SRE, DevOps, Solutions Architecture, or Infrastructure Engineering, or backend/infra engineering experience with appetite fo
• Strong Kubernetes fundamentals.
• Hands-on Terraform.
• Depth in at least one major cloud.
• Comfort in a backend codebase such as Python, TypeScript, or Go.
• Fluency with observability tooling.
• Clear, calm, direct communication under pressure.

Nice to have

• Supporting self-hosted or on-prem enterprise software, especially in regulated environments.
• Multi-cloud experience, particularly Azure or GCP alongside AWS.
• Database and data-infrastructure depth such as Postgres, ClickHouse, or similar analytical stores.
• Experience with observability, ML infrastructure, or developer platforms.
• Familiarity with LLM APIs and how teams are building and evaluating agents in production.
• Having built support or diagnostic tooling that measurably reduced ticket volume.
• AWS strongly preferred

Benefits

• Medical, dental, and vision insurance
• Daily lunch, snacks, and beverages
• Flexible time off
• Competitive salary and equity
• Wifi & cellphone stipend

About the company

Braintrust is the agent observability platform. It gives teams visibility to understand how agents behave in production and the tools to improve them.