IT Engineer, MENA

The role

You will provide first-line IT support for a 70+ person team across macOS and Windows. You will own onboarding, offboarding, and access requests while supporting office network infrastructure and AV.

What you will do

• Provide first-line IT support for hardware, software, and account issues
• Provide on-site and remote support across macOS and Windows
• Maintain runbooks and self-service resources
• Own Day 1 setup including accounts, devices, and Okta provisioning
• Execute provisioning workflows and fulfill access requests
• Coordinate with HR and hiring managers on start dates and equipment needs
• Run offboarding including disabling accounts, revoking access, and recovering equipment
• Maintain offboarding logs for SOC 2
• Fulfill approved access requests within a 2-hour SLA
• Support conference room AV and maintain office network infrastructure

Required qualifications

• 2+ years of IT support or helpdesk experience
• Comfortable in Okta including provisioning, groups, and SSO troubleshooting
• Experience running onboarding and offboarding workflows
• Organized and dependable
• Communicate clearly with non-technical employees
• Work independently and surface issues proactively

Nice to have

• Google Workspace administration
• MDM experience (Jamf, Kandji)
• SOC 2 access control or IT audit exposure
• Basic scripting (Python, Bash)

Benefits

• Meaningful equity
• Country-specific benefits

About the company

Brain Co. builds AI-native operating systems for large, regulated institutions. The company is entering a phase of production deployments on a national scale.