Client Success Manager

The role

You will partner with pharmaceutical manufacturers, agencies, and media partners to maximize value from BranchLab's platform and services. You will support clients through onboarding, adoption, and scaling of technology solutions.

What you will do

• Own relationships with pharmaceutical manufacturers, healthcare agencies, and media partners.
• Lead onboarding and implementation for new clients.
• Partner with clients to define audience strategies, activation plans, success metrics, and measurement approaches.
• Deliver regular business reviews demonstrating campaign performance and ROI.
• Collaborate with Product, Data Science, Operations, and Sales teams.
• Identify opportunities to expand client engagement.
• Gather client feedback to inform product roadmap priorities.
• Monitor adoption, utilization, retention, and satisfaction metrics.

Required qualifications

• Bachelor’s degree in related field.
• Proven experience in client-facing roles, such as account management, customer success, or sales.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to manage multiple clients and priorities simultaneously.
• Ability to work in a fast-paced, high-growth environment.

Nice to have

• Experience supporting pharmaceutical, healthcare, life sciences, or regulated-industry clients.
• Knowledge of healthcare advertising, media activation, audience targeting, or measurement solutions.
• Familiarity with programmatic advertising, DSPs, SSPs, data providers, and audience activation workflows.
• Experience presenting campaign performance, analytics, or business insights to senior stakeholders.
• Understanding of customer success methodologies, enterprise account management, or strategic consulting.
• Familiarity with AI-driven analytics, predictive modeling, or audience intelligence platforms.

Benefits

• Competitive Salary
• Comprehensive Benefits
• Small, Agile Team
• Equity Opportunities

Before you apply

• Applicants must have legal authorization to work in the U.S. without the need for current or future sponsorship

About the company

BranchLab is transforming healthcare commercialization with Pathwai™, an AI-native Semantic Activation Platform. The company helps healthcare organizations make smarter commercialization decisions and connect patients, providers, and caregivers to therapies.