Head of Product Ops

The role

The statutory officer will run operations, partnerships, and product execution for the Brazil entity. This role involves managing asset segregation, banking partner relationships, and local product adaptation.

What you will do

• Enforce asset segregation and safeguarding under BCB Res. 520
• Oversee daily automated on-chain and off-chain reconciliation
• Own operational relationships and SLA monitoring with local BaaS and banking partners
• Run daily settlement and Pix/fiat flows
• Manage client onboarding and Travel Rule data transmission
• Oversee customer service, disclosures, and complaint escalation
• Partner with global Product and Engineering to adapt the platform to local rails and regulation
• Hire and lead the local operations and partnerships team

Required qualifications

• Brazilian resident with an unblemished reputation (reputação ilibada)
• Eligible for BCB officer approval (UNICAD)
• 7+ years in payment operations, BaaS management, or crypto/FX operations in Brazil
• Hands-on ownership of Pix/SPI operations, settlement and balance reconciliation
• Experience managing banking or BaaS partners and their API integrations under SLA
• Working knowledge of BCB Res. 520 asset segregation rules
• Fluent Portuguese and English

Nice to have

• Experience at a payment institution, VASP, bank or cross-border FX player
• Exposure to stablecoin or on-chain settlement
• Product ownership: roadmap, API or flow design
• Prior statutory officer or regulator-facing role

Benefits

• A founding statutory seat in a regulated entity
• Competitive package

About the company

The company builds the rails that fintechs, neobanks and payment companies plug into to move money across currencies. It was founded in 2024 and has raised approximately $117M.