KAM Mexico

The role

The Key Account Manager owns the commercial relationship with clients from post-implementation through renewal and expansion. This senior role provides hands-on support for solution implementation on-site and requires frequent travel.

What you will do

• Own the end-to-end relationship for assigned accounts through renewal and expansion
• Serve as the client's primary point of contact
• Track account health including usage, satisfaction, and ROI
• Identify expansion opportunities and partner with Sales on upsell and cross-sell
• Represent the voice of the client internally to Product and Customer Success leadership

Required qualifications

• Strong relationship management and account ownership experience
• Background in logistics, procurement, or supply chain
• Comfort with AI-driven products
• Commercially minded
• 5+ years of experience in account management, implementation, or client-facing roles in logistics/supply chain
• Based in Mexico
• Able to travel national and international
• Spanish and English written and verbal at a level that supports fluent client conversations

Nice to have

• Experience at a tech-forward or AI-native supply chain, logistics, or procurement company
• Existing network of relationships in the Mexican logistics, procurement, or supply chain space
• Familiarity working in fast-changing startup environments where processes are still being built
• Previous experience as a KAM, Account Manager, or Customer Success Manager in B2B SaaS

About the company

The company provides an AI-native operating system for supply chains used by wholesalers, manufacturers, retailers, and traders. The platform integrates logistics and procurement data to enable predictive analytics and automated workflows.