Product Specialist

The role

Product Specialists partner with the Sales team to support and facilitate customer demos onsite. They fly and troubleshoot demo and drone related issues before and during product demonstrations.

What you will do

• Provide customer-facing demo support
• Achieve and maintain technical expertise in BRINC OEM products and proprietary software
• Build positive relationships with customers and public safety agencies
• Maintain a high level of flying proficiency to perform flying duties safely and efficiently
• Partner with TAEs in the field to deliver live, interactive demonstrations of hardware and software solutions
• Manage assigned BRINC equipment including demonstration truck, station, sUAS kits and accompanying equipment
• Conduct preparation testing, pre-operational briefings and informative debrief discussions
• Complete required recurrent training to comply with company and regulatory requirements
• Participate and become certified in comprehensive technical troubleshooting of BRINC technology
• Drive and manage the DFR truck to provide on-site support

Required qualifications

• Demonstrated and proven Customer Service/Success skillset
• Ability to obtain and maintain FAA Part 107 license and maintain currency certifications
• Ability to pass a background check and DMV evaluation with a minimum of 2 years clean driving record
• Ability to travel up to 75%
• Possess and maintain a valid driver’s license in your primary state of residence
• Strong ability to communicate effectively and diagnose problems in a fluid environment

Nice to have

• Experience with sUAS, commercial, public safety or otherwise
• Public Safety & sUAS Program Experience
• Department of Defense Experience
• Basic CRM experience
• Proficiency in sUAS operations to comply with FAA requirements for Part 107 currency and certification
• Robotic and/or sUAS Technician Experience
• Working knowledge of proper operations of sUAS per FAA Part 107, public safety COA and COW regulations
• Experience with cellular and wireless network operations

Benefits

• Comprehensive medical, dental and vision plans for employees and their families
• 401K plan
• Maternity and paternity leave
• Flexible Time Off (Exempt) / Paid time off (Non-Exempt)
• Flexible work environment
• Orca pass (for those in Puget Sound)
• Free snacks, drinks and espresso (Seattle office)

About the company

BRINC is a vertically integrated U.S. drone technology company that designs and manufactures unmanned aircraft systems, autonomous drone stations, command-and-control software, and advanced autonomy for public safety.