Founding Software Engineer, AI Support Systems

The role

You will build AI workflows, systems, and documentation to transform customer support. You will work with Technical Support, Customer Success, and Product Engineering to automate workflows and improve AI troubleshooting.

What you will do

• Build and improve AI workflows to resolve common customer questions and Tier 1 support issues.
• Own the support knowledge base for customers and AI.
• Build out the customer facing support platform.
• Identify opportunities to automate repetitive support tasks and build tools, integrations, and workflows.
• Investigate recurring customer issues and AI failures to develop solutions.
• Partner with Technical Support, Customer Success, and Product Engineering.
• Build reporting and dashboards for ticket trends, resolution rates, and support performance.
• Ensure enterprise customers and complex issues receive attention while making routine support scalable.

Required qualifications

• 5+ years of software engineering or closely related technical experience.
• Track record of building and shipping software.
• A degree in Computer Science or equivalent practical experience.
• Strong coding skills and experience developing, debugging, and maintaining software.
• Experience building integrations, working with APIs and databases, and connecting systems.
• Hands-on experience with AI-powered applications, LLMs, AI agents, or workflow automation.
• A product-minded approach to engineering.
• Strong problem-solving skills and the ability to take projects from initial idea through implementation and iteration.

Nice to have

• Experience working with customer support teams or building customer-facing tools

About the company

Broccoli builds AI teammates for plumbing, HVAC, and electrical contractors to replace fragmented software and manual work. The company is backed by Khosla Ventures and Y Combinator.