Head of AI Success

San Francisco. Posted 6 months ago

The role

The Head of AI Success will build an AI-powered success engine to drive retention and expansion. You will own everything post-sale, including customer outcomes, deployment speed, and support.

What you will do

Build the AI-powered success engine to scale from 500 to 5,000+ customers
Create systems for account segmentation, ownership, and health scoring
Develop expansion and upsell playbooks
Turn customer data into revenue opportunities
Redesign onboarding to be fast, repeatable, and low-touch
Automate support and success workflows using AI
Hire and lead teams across Success, Deployment, and Support

Required qualifications

8+ years of strategy, product, or operations experience
Strong interpersonal and relationship-building skills
Experience developing new AI solutions in fast-moving, ambiguous environments

Nice to have

Previous experience leading customer success
Knowledge of Customer Success processes, systems, and best practices
Experience at a high-growth startup environment
Background in computer science or AI product management

About the company

Broccoli builds AI teammates for plumbing, HVAC, and electrical contractors to replace fragmented software and manual work. The company is backed by Khosla Ventures and Y Combinator.