Strategy & Operations Lead

The role

You will work across core pillars including business operations, founder's office, AI transformation, intelligence platform, or value creation. You will drive company strategy, operational excellence, customer transformation, and enterprise growth.

What you will do

• Own business performance management, KPIs, reporting, and operational reviews
• Build and manage key enablement tools such as QBRs, health scorecards, and product adoption dashboards
• Drive business enablement initiatives that improve customer and revenue outcomes
• Lead cross-functional operational improvements across go-to-market, customer success, and growth
• Support strategic planning, board materials, and executive decision-making
• Lead high-priority company initiatives and special projects
• Drive alignment and execution against key company priorities
• Advise customers on AI adoption, workflow redesign, and organizational change
• Develop best practices and transformation frameworks
• Support customers in realizing measurable value from AI

Required qualifications

• 5+ years in strategy consulting (McKinsey, Bain, or BCG), tech consulting (Deloitte, Accenture) or comparable experience
• Strong analytical skills and a structured approach to problem solving
• High-ownership mindset with a bias toward action and execution
• Exceptional customer communication skills
• Excited to work in-person five days per week with the team in San Francisco

Nice to have

• experience with tech transformations
• 1–2+ years of experience at a high-growth startup
• Experience working in home services or B2B SaaS

About the company

Broccoli builds AI teammates for plumbing, HVAC, and electrical contractors to replace fragmented software and manual work. The company has grown to $15M+ ARR in under two years and is backed by Khosla Ventures and Y Combinator.