Clinical Operations Manager

HQ. Posted 3 months ago

The role

The Clinical Operations Manager oversees eCOA deployments in CNS clinical trials. This role involves managing end-to-end delivery of solutions and coordinating with customers on project specifications and timelines.

What you will do

Oversee end-to-end management and delivery of eCOA and additional Brooklyn Health solutions
Coordinate with customers on timelines, project specifications, testing, and go-live readiness
Perform clinical protocol review to ensure appropriate software and service delivery
Maintain tracking and reporting on project deliverables
Manage issue resolution
Support ongoing project updates
Collaborate with internal Science, Product, and Engineering teams
Drive process improvement and project management best practices

Required qualifications

Critical thinking skills to navigate complex issues
Experience with cross-functional work
Ability to gain support from other teams and ensure alignment to business initiatives, processes, and issue resolution
Project planning and budget management to effectively manage individual studies
Proclivity for meticulous documentation
Proficiency with project management tools like Asana
A genuine interest in addressing the mental healthcare crisis in the United States
Ability to be in-office full-time in New York City
2+ years project management experience in clinical research, eCOA/ePRO, clinical technologies, or CRO setting

Nice to have

Prior experience as a site study coordinator
Strong understanding of clinical study lifecycle, data flow, and regulatory compliance requirements
Excellent organizational, communication, and cross-functional coordination skills
Ability to work independently and operate effectively in a fast-paced, remote environment

About the company

Brooklyn Health is solving the measurement problem in mental health through accurate, objective, and sensitive measurement of symptoms. The company's Willis platform is modernizing the technology stack for CNS clinical trials.