Browserbase
Technical Customer Success Manager (TCSM)
San Francisco. Posted 2 months ago
The role
The Technical Customer Success Manager will own long-term customer relationships and help teams implement and expand their use of Browserbase. You will work with Sales, Product, and Engineering to drive adoption and shape the customer experience.
What you will do
- Own the post-sale lifecycle from onboarding through renewal and expansion
- Read code, understand architectures, and debug issues alongside customers
- Improve customer workflows to ensure measurable value from Browserbase
- Build long-term relationships with technical stakeholders
- Partner with Product and Engineering to communicate customer needs and feedback
- Drive product adoption and identify expansion opportunities
- Identify at-risk accounts and build recovery plans
- Own renewal outcomes including building ROI cases and closing renewals
- Create customer success processes, documentation, and playbooks
- Run quarterly and executive business reviews
Required qualifications
- 2+ years of experience in Customer Success, Solutions Engineering, Sales Engineering, or similar roles
- Strong technical aptitude: comfortable discussing APIs, infrastructure, and developer workflows
- Track record of driving retention and expansion in a high-growth environment
- Relationship-oriented and excited about long-term customer partnerships
- Self-motivated and comfortable operating in an ambiguous, fast-paced startup environment
- Excellent communication skills with the ability to speak developer-to-developer
Nice to have
- Experience building with web automation and frameworks like Stagehand, Playwright, Selenium
- Experience working with developer tools, AI infrastructure, or technical SaaS products
- Experience running QBRs or EBRs with executive stakeholders
Benefits
- Flexibility and ownership over our brand and product
About the company
Browserbase is the platform that enables AI to access the web by managing headless browser infrastructure. The company has grown from 0 to Series B in less than 18 months.