Implementation Project Manager

The role

The Implementation Project Manager coordinates hardware installation and software implementation projects from contract signing to completion. This person serves as the primary contact for customers and installers to ensure projects meet schedule, quality, and profit standards.

What you will do

• Serve as the primary point of contact for customers and installers throughout the implementation process
• Proactively contact customers, installers, and other project stakeholders by phone
• Define actionable next steps for customers while involving, aligning and managing relevant stakeholders across teams
• Validate deal data with customers to ensure accurate details to set up the project
• Maintain implementation project tracking record in CRM system
• Forecast project completion timeframes
• Prioritize work queues to ensure projects and communications are progressing
• Coordinate hardware installation process and software implementation
• Manage schedules, activities, and communications with customers and installers
• Coordinate invoicing requests and validate billing/payment inquiries

Required qualifications

• 1-2 years of relevant work experience in a customer-facing role in project management, customer success or support, or as a project coordinator
• Demonstrated experience communicating directly with customers by phone
• Comfortable initiating outbound customer calls
• Bachelor Degree qualified or equivalent work experience
• Demonstrate a high level of accountability for your work
• Exceptional documentation and communication skills
• Proven track record of delivering results and working towards targets
• Prior experience working with email platforms and SFDC
• Proven experience with leveraging AI tools in both professional and personal settings

Benefits

• Comprehensive Medical, Dental and Vision plans (ButterflyMX covers 80% of the cost) starting day 1
• 401(k) plan with a match
• 10 paid holidays
• 20 vacation days
• 5 sick days
• 3 floating holidays
• Basic Life and Accidental Death and Dismemberment Insurance (ButterflyMX covers 100% of the cost)
• Short and Long Term Disability (ButterflyMX covers 100% of the cost)
• Paid Family Leave
• Employee Assistance Program
• Quarterly self-care stipends
• Access to optional benefits including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Inde

Before you apply

• You must have the authorization to work in the US to become an employee

About the company

ButterflyMX is on a mission to empower people to automate property access, operations, and security from a single platform. The company has a distributed, primarily remote workforce.