Customer Success Internship (f/m/d)

The role

You will be part of the Customer Success team contributing to the customer experience. You will review customer data, support account managers, and own projects to improve company processes.

What you will do

• Contribute to the customer experience of users
• Review and check customer data
• Work with the operations team
• Support account managers
• Own investor communications on specific accounts
• Identify and take ownership of projects
• Drive improvements across company and Customer Success processes
• Foster cross-functional collaboration

Required qualifications

• Motivated student or recent graduate from a business, finance, or communications field
• Previous experience in a fast-paced environment (VC, consulting, investment banking, etc.) or a customer-related role
• Customer-centric mindset
• Ability to respond quickly and work well under pressure
• Excellent attention to detail
• Reliable team member
• Great self-organizer
• Top-tier project management skills
• Basic understanding of core financial concepts
• Keen interest in venture and private asset investing
• Good English

Nice to have

• Experience ideally at a startup company
• German

Benefits

• Mentorship by experienced operators and founders
• Benefits in mobility, food and learning
• Flexible hours
• Remote office setup with possibility to work in a coworking space in Hamburg

About the company

bunch is building the operating infrastructure for the next generation of private markets by combining AI-powered automation with regulatory expertise. The company provides an integrated platform across the fund lifecycle.