Customer Success Manager

The role

You will manage a dedicated portfolio of Mid-Market customers to drive product adoption, retention, expansion, and advocacy. You will develop success plans, lead strategic conversations, and collaborate cross-functionally to deliver measurable outcomes.

What you will do

• Manage a dedicated portfolio of Mid-Market customers and build trusted relationships.
• Develop and execute success plans to deliver measurable outcomes and feature adoption.
• Monitor account health, identify risks, and lead renewals.
• Identify and manage upsell and cross-sell opportunities.
• Run business reviews and value discussions to demonstrate ROI.
• Share customer feedback and requirements with Product and internal teams.
• Collaborate cross-functionally to resolve challenges and manage escalations.
• Analyze health, adoption, engagement, and commercial signals to guide account strategy.
• Use AI and Customer Success tools to work efficiently and improve team processes.

Required qualifications

• Fluent in French OR Dutch and English (mandatory)
• 3+ years in a customer-facing role (Customer Success, Account Management, Sales, or similar) within B2B SaaS
• Proven track record of building customer relationships and driving adoption, retention, and advocacy
• Strong business acumen and commercial mindset
• Intellectual curiosity and a challenger mindset
• Strong stakeholder management and storytelling skills
• Excellent communication and presentation skills
• Strong analytical and problem-solving skills
• Strong organization and prioritization skills
• Affinity for technology and ability to quickly learn new products
• Collaborative mindset
• Experience using AI tools to boost productivity and customer engagement

Nice to have

• Proficiency in Salesforce, Microsoft Office, and Google Workspace
• Experience with Customer Success tools such as Planhat
• Experience with Digital Asset Management (DAM) or MarTech platforms and their integration points
• Experience working with system integrators and technology partners

Benefits

• Challenging and inspiring work environment
• Learning and Development budget
• Commuting budget
• Mental Health and Well-being Support
• Bynder Love "stipend"
• Unlimited vacation policy
• Volunteer Time Off
• Team and Company activities
• Complimentary Lunches and Snacks

About the company

Bynder is a global team of 600+ people helping 4,000+ organizations work smarter with their content through an industry-leading DAM platform. They are leading the shift from management to AI-powered content orchestration.