Associate Customer Success Manager

The role

You will support customers throughout their journey by driving product adoption, engagement, retention, and growth. You will use digital tools, automation, and targeted interactions to help customers understand DAM best practices and realize value from the Bynder platform.

What you will do

• Drive customer adoption and engagement through digital outreach and targeted campaigns.
• Educate customers on effective platform usage and DAM best practices.
• Execute scaled customer engagement initiatives and automated customer journeys.
• Monitor customer health and engagement signals to support retention and lead renewal.
• Identify growth opportunities for increased adoption or expansion.
• Leverage automation, AI, and Customer Success tools for efficient interactions.
• Gather customer insights and share feedback internally to improve the product.
• Collaborate cross-functionally with Customer Success, Support, Product, and other teams.
• Maintain accurate customer data and engagement activities in systems.
• Identify opportunities to optimize workflows and improve Customer Success programs.

Required qualifications

• Fluent in English
• 1–3 years of experience in a customer-facing role, ideally in Customer Support, Customer Success, Business Development, Sales, or Account Management
• Strong written and verbal English communication skills
• Customer-centric mindset
• Commercial mindset
• Affinity for technology and ability to learn new products, tools, and systems quickly
• Strong organizational, prioritization, and time-management skills
• Ability to follow structured processes and maintain accurate customer data
• Proactive approach to improving processes and workflows
• Collaborative mindset
• Proficiency in Salesforce, Microsoft Office, and Google Workspace
• Experience using AI tools to improve productivity and workflows

Nice to have

• French, German, or Dutch
• Experience with Customer Success tools such as Planhat or Hiver
• Experience with Digital Asset Management (DAM) platforms or other marketing technology (MarTech) software
• Experience supporting SMB customers or working with scaled, digital-first Customer Success programs

Benefits

• Challenging and inspiring work environment
• Learning and Development budget
• Commuting budget
• Mental Health and Well-being Support
• Bynder Love "stipend"
• Unlimited vacation policy
• Volunteer Time Off
• Team and Company activities
• Complimentary Lunches and Snacks

About the company

Bynder provides a DAM platform that serves as a strategic engine for brand governance and control. The company has a global team of 600+ employees serving 4,000+ organizations.